Most frequent questions and answers
No, we do not need a doctor referral to assess you and begin treatment. However, some insurance companies may require a doctor referral in order to issue payments for your treatments.So if you have an extended healthcare plan and are going to claim your costs for the visit through your plan, check to see if a referral is required for reimbursement.
3.1 Please “register online” at least 24h before your first appointment, otherwise make sure you come in 15 min prior to your appointment time to register in the clinic.
4.1. Personal identification
4.2. Your extended health insurance information
4.3. Your referral from your physician if you have one. (Please note that Physical Therapists are first hand practitioners and you do not need a referral to receive treatment)
4.4. Any written reports from tests that you had done. For example, X-rays, MRI or CT scan. (These reports can be obtained from your local medical clinic or hospital medical records office.)
4.5. If you are 18 or under, bring your parent or guardian with you. (Unfortunately we will not be able to treat any children 18 and under without first obtaining signed consent from a parent or guardian.)
Many factors, including diagnosis, pre-existing conditions, lifestyle and treatment compliance impact the frequency and duration of therapy. We work closely with both the patient and referring physician to return our patients to their desired level of activity as quickly and safely as possible.
Yes we do bill to most of the insurance company directly. However, it is advised that when you call, to verify with us if your insurance company is part of the ones we can bill directly. If not, as a patient, you are required to pay us directly at the time services are rendered or products are received. We will provide you with an official receipt with all the required information to collect your reimbursement from your extended health insurance company.
Please click HERE for a detailed list of our fee structure .
Unfortunately there is no child care available in the facility. Please make arrangements for your child care needs prior to your appointment to ensure your time with your physiotherapist is as productive as possible.
Please click HERE or an extensive but not exhaustive list of some of the injuries we treat. Your specific injury may not be listed; however we would be happy to provide an assessment to determine if we can assist you in effectively treating your injury.